How do I set up my FourSide account?

Setting up a FourSide account is easy. By simply using the Sign-Up page, you can supply all the essential information needed for us to set up your Customer website and Management Tools in minutes. Through this sign-up process, you will provide us with information such as: Do you currently have a website? Do you want a unique web address? What is your facility’s name? If you would like assistance with the sign-up process, our customer service team is happy to help you.

What is a unique web address/domain?

A unique web address, also known as a URL (uniform resource locator), is an Internet name that points to to a location where a file, directory or website page is hosted. It looks like www.webname.com. With FourSide Solutions, customers are offered the choice of having a unique web address for an additional fee or using a sub-domain for free. A sub-domain would look like: webname.foursidestorage.com.

 

What is an SSL certificate?

An SSL Certificate is a small data file that digitally binds a cryptographic key to an organization’s details. When installed on a web server, it provides a secure connections from a web server to a browser. This is required for our FourSide Solutions customers that want to use a unique web address/domain. Otherwise, if a customer chooses to use the default web address called a sub-domain, our FourSide Solutions customers are secure through the use of our FourSide Solutions SSL certificate.

What is a Merchant Account?

A merchant account is a bank account that enables the holder to accept credit cards for payment. To set up a merchant account, a business must contact their bank and request a merchant account. They will provide the proper forms. Once processed, your bank will provide you a Merchant ID. This merchant ID is used during set-up to begin receiving credit card payments.

Do I have to have a merchant account?

This is required for FourSide Solutions to offer e-commerce to your customers. Similarly to any online e-commerce website, your customers will be able to see on their credit card statement that transactions were made directly with your company. FourSide Solutions does not hold your customers credit cards in our system. This offers more security for your customers and piece of mind.

What if I already have a website?

If you already have a website, you can migrate content, images, and customers into the FourSide Solutions website. We also transfer your web address to the new website as a part of the set-up process.

How do transfer/migrate my current storage date?

We make the transfer of current storage data easy. Using our unit set-up tool, you are giving the ability to copy data from Microsoft Exel. If you are currently using a storage management tool, we can assist you in exporting the data into Exel and importing the date using the management tool.

What if I want to still accept customer checks?

No problem! FourSide Solutions offers your customers the ability pay using credit card or check. The management system allows your administrator the ability to enter check numbers and payments.

Can Fourside help me with set-up?

FourSide Solutions is happy to help you with setup. But more so, we are happy to help you learn the management tools and how the tools offer you the ability to set-up your website, units, and customers. This is accomplished with the use of our ‘Set-up procedure’ found within the management tools and by working with our support team.

Do you have a mobile app

We do not have a mobile app, but you will find that the FourSide Solutions customer website and management tools are incredibly easy to use on a mobile phone. See for yourself during your trial period, please check out the customer and management tools on a mobile.

Is Fourside Solutions PCI compiant?

Fourside Solutions dose not store any credit card numbers or profiles within the Fourside system at any time.  They are processed and stored by the facility’s gateway provider, which can be either Authorize.net or Stripe.  Fourside stores only customer tokens to associate future collection transactions with the gateway-stored customer profiles.  Both gateways are independently audited annually for PCI compliance.

We Can Help.

If we have not answered your questions above, you have not found your answers through the manager tool, then we want to hear from you. Let’s chat.

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